GENERAL TERMS AND CONDITIONS OF CONTRACT
This contractual document shall govern the purchase of products and services through the website owned by LA CASA DEL PLANO.
By accepting this document, the USER confirms that they:
Have read and understood the provisions set out herein.
Have sufficient legal capacity to enter into a contract.
Accept all the obligations set out herein.
These terms shall remain valid indefinitely and shall apply to all contracts entered into through the LA CASA DEL PLANO website.
LA CASA DEL PLANO states that the business is responsible for and is aware of the legislation in force in the countries in which it offers its services, and reserves the right to amend these terms unilaterally, without affecting any goods or promotions contracted before the amendment.
Identity of the contracting parties
On the one hand, the provider of the services contracted by the USER is LA CASA DEL PLANO, INFOPIRINEO S.C., with its registered office at CALLE RIO CINCA, 5 BAJOS 22330 AINSA HUESCA, tax identification number (NIF) J22202774 and customer service telephone number +34 606 30 30 40. On the other hand, the USER is registered on the website with a username and password, for the use and safekeeping of which they are fully responsible, and is responsible for the accuracy of the personal data provided to LA CASA DEL PLANO.
Purpose of the contract
The purpose of this contract is to govern the contractual relationship between LA CASA DEL PLANO and the USER when the latter accepts, during the online contracting process, the rental of a property for temporary accommodation.
The contractual relationship established by an accommodation booking involves the rental of the chosen property for a limited period in exchange for a specified price publicly displayed on the website. Any additional services must be booked at the time of making the reservation.
Contracting procedure
To access the services or products offered by LA CASA DEL PLANO, the USER must register through the website by creating a user account. To do so, the USER must freely and voluntarily provide the personal data requested, which shall be processed in accordance with Regulation (EU) 2016/679 of 27 April (GDPR) and Spanish Organic Law 3/2018 of 5 December (LOPDGDD), as detailed in this website’s Legal Notice and Privacy Policy.
The USER shall choose a username and password and undertakes to use them diligently, not to make them available to third parties, and to inform LA CASA DEL PLANO if they are lost or stolen or if an unauthorised third party may have gained access, so that access can be blocked immediately.
Once the user account has been created, the USER is informed that, in accordance with Article 27 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the contracting procedure shall follow these steps:
1. General terms and conditions of contract.
2. Booking and payment process
3. Cancellations.
4. Complaints.
5. Force majeure.
6. Competence.
7. General provisions of the offer.
8. Price and period of validity of the offer.
9. Purchase process.
10. Applicable guarantees.
11. Applicable law and jurisdiction.
1. GENERAL TERMS AND CONDITIONS OF CONTRACT
Unless otherwise specifically agreed in writing, placing an order with LA CASA DEL PLANO shall constitute the USER’s acceptance of these legal terms. No provision made by the USER may differ from those of LA CASA DEL PLANO unless it has been expressly accepted in advance and in writing by LA CASA DEL PLANO.
2. BOOKING AND PAYMENT PROCESS
Our automated availability and pricing system allows you to select the apartment or house you are interested in and immediately pay 100% of the rental price online.
Booking confirmation: Once payment has been made, the booking will be confirmed immediately and you will promptly receive an email with all the details (apartment address, contact person’s details, dates, etc.).
Online payment security: LA CASA DEL PLANO undertakes to protect USERS’ data to the fullest extent and cannot access or view the credit card number you enter in the form at any time. This information is encrypted and will be visible exclusively to the banking institution.
Arrivals: Keys can be collected from our LA CASA DEL PLANO offices between 17:00 AND 21:00. Arrivals after 24:00 are not accepted; after that time you will not be able to enter your accommodation until 8:00 the following morning, unless otherwise agreed with LA CASA DEL PLANO.
On arrival, and in accordance with the legislation in force, you must provide us with the booking form and we will identify all occupants of the accommodation.
The accommodation is provided clean and with all kitchen utensils and equipment. Bath towels and bed linen for each person are included in the rental price.
Departures: Check-out from the accommodation is between 8:00 and 10:00.
The accommodation must be left in the condition in which you found it on arrival.
Guest responsibilities: The guest undertakes to respect the community rules. During quiet hours, from 22:00 to 8:00, the accommodation may not be used for parties and noise is not permitted. Under no circumstances may the accommodation be occupied by more people than its stated maximum capacity.
Electricity and water must be used responsibly. When the air conditioning is running, remember to close doors and windows.
The person named on the contract is responsible for the proper behaviour of all occupants. Otherwise, LA CASA DEL PLANO reserves the right to evict the occupants of the accommodation, without any right to subsequent claims or compensation of any kind.
Neither LA CASA DEL PLANO nor the owner shall be liable for any direct or indirect damage arising from misuse of the accommodation, including, without limitation: damage, losses following fires, theft, criminal acts, accidents or other types of damage.
3. CANCELLATIONS (RIGHT OF WITHDRAWAL)
LA CASA DEL PLANO will only accept booking cancellations made in writing by email to: info@lacasadelplano.com
• Free cancellation up to 14 days before the arrival date.
• If you cancel within the 14 days before arrival, the charge will be 100% of the total booking price.
• In the event of a no-show, the charge will also be 100% of the total booking price.
Bookings that have already been confirmed retain the terms accepted when the contract was entered into.
4. COMPLAINTS
Our aim is for our guests to have an enjoyable stay.
If any fault occurs in the facilities or electrical appliances during the rental period, you must notify LA CASA DEL PLANO immediately so that these issues can be resolved as soon as possible.
In the event of force majeure (water damage, fire, etc.), LA CASA DEL PLANO will replace the booked accommodation with another property of the same characteristics. If no accommodation is available, LA CASA DEL PLANO will refund the full amount paid.
5. FORCE MAJEURE
The parties shall not be liable for any failure caused by force majeure. Performance of the obligation shall be postponed until the force majeure event has ceased.
6. COMPETENCE
The USER may not assign, transfer or convey the rights, responsibilities and obligations contracted.
If any provision of these terms is deemed void or impossible to fulfil, the validity, legality and enforceability of the remaining provisions shall not be affected or altered in any way.
The USER declares that they have read, understood and accepted these General Terms and Conditions in full.
7. GENERAL PROVISIONS OF THE OFFER
All sales and deliveries made by LA CASA DEL PLANO shall be subject to these General Terms and Conditions.
No amendment, alteration or agreement contrary to the Commercial Proposal of LA CASA DEL PLANO or to the provisions herein shall take effect unless expressly agreed in writing and signed by LA CASA DEL PLANO. In that case, these specific agreements shall prevail.
In view of continuing technical advances and product improvements, LA CASA DEL PLANO reserves the right to modify its specifications in relation to the information provided in its advertising, provided that this does not affect the value of the services offered. These modifications shall also apply if, for any reason, the ability to supply the products offered is affected.
8. PRICE AND PERIOD OF VALIDITY OF THE OFFER
The prices indicated for each product include Value Added Tax (VAT) or any other taxes that may apply and shall be expressed in EUROS.
The prices applicable to each property are those published on the website. The USER acknowledges that the price of some services may vary in real time. Prices may change daily until the booking is made.
Every payment made to LA CASA DEL PLANO entails the issue of an invoice in the name of the registered USER or the business name provided when making the booking. This invoice shall be given to the USER at the end of the rental period and upon payment for all the services contracted.
For any information about the booking, the USER may contact LA CASA DEL PLANO customer service on 606303040 or by email at info@lacasadelplano.com
9. PURCHASE PROCESS
Property search: Our website has a search system with various criteria to help you choose your accommodation.
Types of booking:
Booking with immediate confirmation: The minimum price for the service is specified on the website. You can book online and add any additional services that suit your needs.
Price unavailable: If the price of the service is not available, the USER will be informed as soon as possible by email or telephone.
Booking (purchase request)
In the Online Booking section, you can view the description and features of the accommodation, the services included, optional services (extras) and the specific terms for each property.
The final price will be calculated according to the selected arrival and departure dates, the people staying (adults and children) and the additional services chosen.
10. GUARANTEES AND REFUNDS
The guarantee for the products offered shall comply with the following provisions based on Royal Legislative Decree 1/2007 of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other supplementary laws:
Conformity of the services with the contract
1. Unless proven otherwise, the services shall be considered to conform to the contract if they meet all the requirements set out below, unless any of them is inapplicable in the circumstances:
a) They match the description provided by LA CASA DEL PLANO.
b) They are fit for the purposes for which services of the same type are normally used.
c) They are fit for any particular purpose required by the guest, where the guest has made this known to LA CASA DEL PLANO when entering into the contract and LA CASA DEL PLANO has accepted that the service is fit for that purpose.
d) They have the quality and performance usual for a service of the same type that the guest may reasonably expect, taking into account its nature and, where applicable, the descriptions of the specific characteristics of the services provided by LA CASA DEL PLANO.
e) LA CASA DEL PLANO describes the details, technical characteristics and photographs of the properties supplied by their owners and is therefore not bound by these public statements.
2. Any lack of conformity resulting from a service not performed or provided shall be treated as a lack of conformity with the contract, provided that responsibility lies with LA CASA DEL PLANO or falls under its responsibility. Conversely, if the failure to perform or provide the service is due to negligence or improper conduct by the USER, LA CASA DEL PLANO shall not be considered at fault and the terms of the contract shall be considered fulfilled.
3. There shall be no liability for any lack of conformity that the USER knew of or could not have been unaware of when entering into the contract, or that originates from information supplied by the USER.
Liability of LA CASA DEL PLANO
LA CASA DEL PLANO shall be liable to the USER for any lack of conformity existing when the accommodation is handed over. LA CASA DEL PLANO recognises the USER’s right to have the service remedied or replaced, to a price reduction and to termination of the contract.
Repair and replacement of products
1. If the service does not conform to the contract, the USER may choose to require either a remedy or replacement, unless one of these options is impossible or disproportionate. Once the USER has informed LA CASA DEL PLANO of their choice, both parties must abide by it. This decision by the USER is without prejudice to the provisions applicable where the remedy or replacement fails to bring the service into conformity with the contract.
2. Any form of remedy shall be considered disproportionate if it imposes costs on LA CASA DEL PLANO that are unreasonable compared with the alternative remedy, taking into account the value the service would have had without the lack of conformity, the significance of the lack of conformity, and whether the alternative remedy could be provided without major inconvenience to the USER.
Rules for the repair or replacement of the product
Repair and replacement shall be subject to the following rules:
The costs necessary to remedy the lack of conformity of the services contracted shall be free of charge to the USER.
They shall be carried out within a reasonable period and without major inconvenience to the USER, taking into account the nature of the services and the purpose for which the USER required them.
If, after the remedy has been completed and the property handed over, it still does not conform to the contract, the USER may require its replacement, a price reduction or termination of the contract.
If replacement fails to bring the property into conformity with the contract, the USER may require a remedy, a price reduction or termination of the contract.
Price reduction and termination of the contract
A price reduction or termination of the contract shall be available at the USER’s choice where the USER cannot require the service to be remedied or replaced, or where this has not been carried out within a reasonable period or without major inconvenience to the USER.
The contract may not be terminated where the lack of conformity is minor.
Criteria for a price reduction
The price reduction shall be proportionate to the difference between the value the service would have had at the time of delivery if it had conformed to the contract and the value of the service actually delivered at that time.
Time limits
Unless proven otherwise, delivery shall be deemed to have taken place on the date stated in the booking.
The USER must inform LA CASA DEL PLANO of any lack of conformity as soon as they become aware of it or, at the latest, at the end of the stay.
Unless proven otherwise, the USER’s notification shall be deemed to have been made within the specified time limit.
11. APPLICABLE LAW AND JURISDICTION
These terms shall be governed by and interpreted in accordance with Spanish law in all matters not expressly provided for. LA CASA DEL PLANO and the USER agree to submit any dispute arising from the provision of the products or services covered by these Terms to the courts nearest to Ainsa.